<?php

return [
    'eyebrow' => 'Help & contact',
    'title' => 'Support',

    'new' => 'Raise a request',
    'new_hint' => 'Tell us briefly what this is about. We will come back to you as quickly as we can.',
    'send' => 'Send',
    'sent' => 'Your request has been received.',
    'attached_hint' => 'Your plan, your instance and your contact details are attached automatically — you do not have to look any of it up.',

    'category' => 'What is this about?',
    'category_technical' => 'Technical problem',
    'category_billing' => 'Invoice & payment',
    'category_account' => 'Access & users',
    'category_other' => 'Something else',

    'subject' => 'Subject',
    'body' => 'Your message',

    'tickets' => 'Your requests',
    'open_count' => '{1} :count open|[2,*] :count open',
    'answered_at' => 'Answered on :when',

    'status_open' => 'Open',
    'status_in_progress' => 'In progress',
    'status_answered' => 'Answered',
    'status_closed' => 'Closed',

    'empty_title' => 'No requests yet',
    'empty_body' => 'If something is unclear or not working, write to us. We can see straight away which cloud you mean.',

    'contact' => 'Contact',
    'contact_email' => 'E-mail',
    'contact_hours' => 'Availability',
    'contact_hours_val' => 'Mon–Fri, 08:00–18:00',
    'contact_sla' => 'Response time',
    'contact_sla_val' => 'A reply the same working day',

    'status_title' => 'System status',
    'status_body' => 'If something is unreachable, this page says whether it is us.',
    'status_cta' => 'View status',

    'faq' => 'Frequent questions',
    'faq_q1' => 'How do I restore a backup?',
    'faq_a1' => 'Under "Backups", pick the point in time and request the restore. We confirm it with you before anything is overwritten.',
    'faq_to_backups' => 'Go to backups',
    'faq_q2' => 'Can I add more users?',
    'faq_a2' => 'Yes, at any time up to your plan\'s limit. If every seat is taken, extend the plan under "Plan & add-ons".',
    'faq_to_users' => 'Go to users',
    'faq_q3' => 'Where is my data held?',
    'faq_a3' => 'In the EU only, encrypted and GDPR-compliant. The country of your location is on your record sheet.',
    'faq_q4' => 'How do I change my plan?',
    'faq_a4' => 'Under "Plan & add-ons". A larger plan applies immediately, a smaller one at the end of the current period — and only if your data and users fit inside it.',
    'faq_to_billing' => 'Go to plan & add-ons',
];
