Every path on the site ended in "anfragen": a mailto: link and a promise
to answer the same working day. That is an afternoon of somebody's time
per customer, for a product whose whole point is that the machine does
the work — and it scales exactly as far as one inbox does.
Now: sign in, pick a package, pay, and provisioning starts by itself.
The pieces were already there — Stripe holds a Price per plan version
(the catalogue sync writes the ids), the webhook opens the contract, the
pipeline builds the VM — and what was missing was the checkout session
between them. CheckoutController opens one and gets out of the way; the
purchase becomes real on the webhook, which stays the only place allowed
to believe a payment happened. The success URL is a redirect target and
therefore a URL anybody can type, so it says "we are building it", not
"you have paid".
Nothing in the request may decide the price. The plan key arrives from a
form and everything else is re-derived from the catalogue, including the
plan VERSION, so a version published while the customer types their card
number cannot change what they were quoted.
Two cases that are not errors: no capacity is a parked order (already
built), and an existing customer is sent to the plan change rather than
sold a second, empty cloud that bills twice.
The site says what it can keep. "danach wissen Sie … wie Ihre Daten
sicher umziehen" was a promise made before seeing the thing it is about:
we do not know where a visitor's data is, what shape it is in, or whether
it can be moved at all. Migration is named as its own question, looked at
first and quoted afterwards.
The integrations page gets the settings page's treatment for the same
reason: it was one narrow column of six cards, so an operator connecting
DNS scrolled past Stripe to reach it and the raw .env editor sat at the
bottom of everything. Three tabs by what a section is FOR — services we
buy from outside, our own machines, the file underneath — the same axis
the page was rebuilt around when it stopped being split by storage
mechanism. The tab is in the query string; unlocking survives a switch,
because a confirmed password is a session fact and not a property of a
tab. The .env tab is Owner-only, like the editor it holds.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Two things.
── The update screen, still opening twice ───────────────────────────────────
Reported again on 1.3.9, and the cause was not the one fixed in 1.3.8. The
agent consumes the request file BEFORE it resolves the release — deliberately,
because update.sh may kill the shell and a request left in place would loop —
and writes `state: running` only once it has decided to go ahead. In between,
the request is gone and the status does not say running yet, so the endpoint
honestly answers "nothing is running". The watcher read that as "the run has
finished" and reloaded the page: overlay on the click, gone a poll later, 503
after it.
The overlay now closes only once the server has BOTH confirmed a run and then
stopped reporting it. Before the confirmation, silence means the agent has not
got there yet. Bounded at twenty polls so a request the agent refuses does not
leave the console covered forever.
── Custom domains, proven and re-proven ─────────────────────────────────────
`custom_domain` was a free-text field and everything downstream believed it:
the proxy served it, the certificate was issued for it, Nextcloud trusted it.
Anyone who pointed any hostname at the platform got somebody else's files
under their own name.
The proof is a TXT record at _clupilot-challenge.<domain> holding a token only
this instance has. Nothing is served until it has been read. Every reader now
goes through Instance::address(), which is the one place the decision is
made — `custom_domain ?: subdomain` was the hole, written out four times.
It is re-read every night at 03:40, because a token checked once can be taken
straight back out and a domain that later lapses keeps resolving here. Three
consecutive misses before a live domain is withdrawn: one failed lookup is a
nameserver having a bad minute, and withdrawing takes a working Nextcloud off
its own address. The domain and its token stay on the row so the customer can
put the record back rather than start over.
Changing the domain mints a NEW token. Reusing it would let somebody who once
verified example.com claim any other domain later without touching its DNS —
the old record is still sitting there and only the value is compared.
The domain is changeable at any time, and removable. Fixing it once set was
considered and rejected: adding or moving an address is a proxy entry, a
certificate and one line in trusted_domains.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Two corrections from a read of the live pages.
The location. Three public places named countries or a city — "aus deutschen
und finnischen Rechenzentren" on the placeholder, "in Österreich und
Deutschland" in the FAQ, "EU · Wien" in the product panel — and they did not
even agree with each other. They all say EU now, which is the thing that is
promised, the thing the AV-Vertrag pins down, and the thing that stays true
when a host moves.
The same string in the customer dashboard was worse: 'EU · Rechenzentrum
Falkenstein' was hard-coded and shown to every customer whatever host their
instance actually runs on. A specific claim nobody derived from the record.
The closing headline asked who you call when a folder is missing on a Monday
morning. It promised the wrong thing: what happens inside a customer's own
Nextcloud is their own house — the recycle bin and the version history are
right there — and presenting ourselves as the first call for somebody else's
user error offers a service we do not run. It now asks who looks after
updates, backups and outages, which is what the comparison section already
says in the operator's own words and what the product is actually for.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The password no longer travels through third-party mail servers or sits
forever in an inbox: it moves onto the instance (encrypted, same as
nc_admin_ref) and shows on the dashboard until the customer clicks
"Notiert", which deletes it for good.
Availability is now counted from our own monitoring answers. Uptime Kuma knows
the figure, but the REST bridge in front of it only answers "healthy, yes or
no", and waiting for the bridge to grow an endpoint would have left the panel
without the number indefinitely. The sync already asks on a schedule; counting
the answers gives a percentage that is ours and explainable.
An unanswered check is not a failed one — the counter only moves when a real
answer arrived, so our monitoring going down does not become the customer's
outage on the one figure they are asked to trust. An instance nobody has ever
checked shows no availability rather than 100 %.
The downgrade path existed nowhere. Going down is not the mirror of going up:
it can ask an instance to hold more than the target plan allows. Smaller plans
are now listed even when they cannot be taken, with the obstacle in the
customer's own numbers — "you have 31 users, this package allows 10" — because
a greyed-out button that does not name what is in the way is the thing people
ring about. Storage is checked against the last real reading rather than the
contractual allowance, or anyone who once bought a large plan could never leave
it. The limit is re-checked in the action: a rule enforced only in markup is
not enforced.
And the smaller corrections from this round:
- The cloud tab carried a hardcoded "B" as the instance's initial, and the PHP
and MariaDB versions, which tell a tenant nothing they can act on.
- "EU — Serverstandort im Angebot festgehalten" under a label already reading
"Serverstandort" was two sentences saying nothing. It is the country.
- Support promised a reply "binnen 4 Std." with nothing behind it. What is true
everywhere else is an answer on the same working day.
- The actions column appeared even when no row in the table had an action.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The panel could not show the storage ring or the transfer trend because nothing
measured them. instance_traffic keeps one row per billing period — right for an
allowance, useless as a series — and storage consumption was never sampled at
all, so the card could only ever state what was sold rather than what is used.
instance_metrics holds one row per instance per day, written by the traffic
collector on the visit it already makes. A second scheduler entry against the
same Proxmox API would have doubled the load and the failure modes for no gain.
Disk usage comes from `df` inside the guest rather than from Proxmox's own disk
figure, which reports the allocated image: that would show every customer a full
500 GB from their first day.
The rule the whole thing is built on: a reading that could not be taken is not a
reading of zero. The disk columns are nullable and left untouched when the guest
agent does not answer, so yesterday's figure stands instead of the ring dropping
to empty — which would tell a customer their data had vanished. Missing days
stay missing in the series rather than being filled with zeroes, which would
draw an outage that never happened. Both are covered by tests.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Card by card against the approved template: label with a chevron, the figure
and its unit on one line, a line of context underneath, a bar across the foot.
The order matches too — storage, seats, transfer, then the fourth slot.
Three of the template's four visuals have no data behind them, and the code now
says so where someone will read it rather than leaving the next person to
wonder why the charts are missing:
- Storage consumption is never sampled. The card states the contractually
agreed allowance instead of drawing a ring at an invented level.
- instance_traffic keeps one row per period, not a daily series, so there is
nothing to draw a sparkline from. The share of the allowance is real, so
that card carries a bar.
- monitoring_targets records a state and a check time but no uptime figure, so
there is no availability percentage to show. That slot carries the last
backup — the thing this product is about and can actually prove.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The dashboard was built to my own idea of the layout rather than to the
template that was signed off: a coloured pill where the template has a stamped
mono line, bare figures where it has a label with a chevron, a unit on its own
line instead of beside the number, and no ring at all. There is no point
agreeing a design and then building something adjacent to it. The metric card
is now a component that draws the template's form, and the pages use it.
Two more places were still showing data that does not exist:
- Support listed three tickets to every customer, complete with reference
numbers and dates. There is no ticket model; it was fixture text. A request
list also belongs in the console, where an operator can see who filed what.
Removed until there is something real behind it.
- The datacentre name reached the customer through the cloud tab's copy as
well. Customer surfaces name the jurisdiction; the building is operator
information.
And the actions column rendered an empty cell for the owner, who can be neither
re-invited nor revoked. An empty cell reads as a missing feature; it now says
so with a dash and a title.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The console was a second product. admin-tokens.css held a complete dark set —
its own surfaces, its own orange, its own status triad — so every shared
component had to work in two worlds, and the two halves of the application
drifted apart in ways nobody could see from inside either one. That file now
carries density and nothing else: smaller type, tighter rows, tighter corners.
Colour comes from one place.
The tokens themselves are rebuilt around what the redesign settled on:
- Radii scaled to object size (9/11/16/22) instead of one value everywhere,
which is what made the interface read as a design-system specification
rather than as a product.
- Warm, broad, low shadows. A neutral grey drop shadow belongs to a different
design language and reads as cold on this ground.
- --accent-press, which several rules already referenced and nothing defined.
An undefined var() does not make a browser skip the declaration; it computes
to , and for background-color that is transparent — the accent button
lost its fill on hover and left white text on white.
- No serif. A serif headline is what made every page read as a document, which
is the impression the whole redesign exists to remove. --font-serif now
points at the sans so nothing breaks while call sites are cleaned up.
The two shells are one shell with two configurations, and both finally have a
mobile navigation: the sidebar used to simply disappear below 900px, leaving no
way to move around the application at all on a phone.
The customer dashboard is bound to real records — instance, seats, traffic,
backups, contract — instead of the fixtures it shipped with. Where something is
not measured, storage consumption, it says what was contractually agreed rather
than inventing a figure. This is the sheet a customer forwards to their auditor.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Customers can now see what they have used and what is left, and the service
slows down rather than stopping when the allowance is gone — a slow Nextcloud
gets a top-up, a dead one gets a cancellation.
- instance_traffic keeps one row per instance per month. Proxmox counters are
cumulative since the VM last started, so usage is the difference between two
samples, and a counter that went backwards means a restart, not a refund.
- Outbound is what counts: inbound is free at our providers and egress is what
Hetzner's 20 TB per server applies to.
- CollectInstanceTraffic samples every 15 minutes, warns once per threshold
(80/95 %) rather than on every run, and at 100 % limits the VM's NIC via
Proxmox — released again as soon as the customer tops up or the month rolls
over.
- The dashboard gets a full-width band (it throttles the service, so it is not
a tile among tiles) with the top-up offer right next to the warning.
- Bytes are formatted in SI units now: allowances are computed in SI, so
dividing by 1024 made a 1000 GB plan read as "931 GB".
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- ResolvesCustomer trait replaces 5 duplicated customer() lookups; portal actions
now SAY why nothing happened (operator accounts have no Customer) instead of
returning silently — the actual cause of 'dead buttons', '0/0 seats' and
'settings not saving' when signed in as admin
- portal layout: explicit notice for a login without a linked customer
- /cloud: per-instance maintenance badge + window details; seat note 'owner = seat 1'
- maintenance form: sectioned card, hints, placeholder, styled datetime fields,
grouped host picker with per-datacenter select-all + selection counter
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- customers gain profile + branding + closed_at; instances gain cancellation
fields; branding resolver (NULL -> CluPilot defaults) snapshotted into the
provisioning run context
- cancel package: term-end, irreversible, typed-confirm modal (R5)
- close account: guarded (no active package), typed-confirm modal (R5)
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Admin /admin/provisioning bound to real runs+steps (poll+admin.runs). Embedded
CustomerProvisioning card shows the logged-in customer their own run live
(per-customer StepAdvanced channel, email-bridged authz). Shared BuildsRunSteps.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
- Chart.js as an Alpine island (x-ui.chart): configs are PHP arrays; colours use
token: strings resolved from CSS design tokens at runtime (R3). Respects
reduced-motion; IBM Plex chart defaults.
- Tokens: soft --radius-xl (20px), --success-bright for dots/rings/charts.
Staggered 'rise' reveal keyframe. Global toast in the app shell.
- Overview rebuilt to the customer template: storage doughnut ring, availability
sparkline, KPI tiles, upsell, cloud card, interactive onboarding checklist
(Alpine), backups, modules (Lucide icons — no emoji, R9), activity feed.
- Locale-aware fixture display: Carbon isoFormat dates + Number::format sizes so
the EN dashboard is not mixed-language (R16).
- 14 Pest tests green; R12 browser: /dashboard 0 console errors with Chart.js;
R7 no overflow at 375/768/1280. Reviewed with Codex (R15) — clean.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
nexxo