3 Commits (33566cd404c6d15d0b4eaebf63f2746fccd553fb)

Author	SHA1	Message	Date
nexxo	33566cd404	Show the customer, and write the answers once ... Two complaints, one cause: the customer page was a compose box with three lists under it. It showed nothing ABOUT the customer, and every answer was typed from scratch. The page is five tabs now. Stammdaten — contact, phone, since when, language, and the tax standing: consumer or business, with "nobody asked" saying so rather than passing for business, because that answer decides whether a withdrawal right exists at all. Paket — the contract's own FROZEN figures, the modules at the price they were booked at, and the machine: address, state, host, datacenter. Zahlungen — invoices with net, gross and their PDF, and the orders beside them, because an order is a purchase and an invoice is a document about one. Nachrichten — the portal requests in the customer's own words, the mail they sent, the mail we sent. Schreiben — last, because it is what you do after reading. The tab is in the query string, like Settings and Integrations: a reload, a bookmark and the back button all land where the operator was, and a link can point at the tab that matters. And templates, under Betrieb → E-Mail-Vorlagen. Most customer questions are the same five questions, and typing the answer again every time is how two customers get told two different things about one subject. A template is INSERTED into the compose field with the customer's own details filled in — never sent as it stands, because the last two sentences always belong to the person asking. What goes out is what the operator saw and edited. Three decisions worth naming. {{contact}} takes the contact person where one is on record and the company name otherwise, because "Guten Tag Beispiel GmbH" is the line that gives away a mail written by a database. {{amount}} is the gross figure — what the price sheet quoted them and what their bank statement says. And a typo comes out as {{kunde}}, standing there in the field where the operator sees it, rather than as an empty string that produces "Guten Tag ,". A placeholder with no value for this customer stays empty; nothing is invented. Placeholders are named in English because they are identifiers, not prose: a template has to survive somebody switching the console's language. The list the page documents is the renderer's own, so a token added in one place appears in the other without being written down twice. Blade's echo tag ends at the first }} it finds, which turned a literal placeholder in the documentation into compiled nonsense. Assembled in PHP now, and caught by the test that renders the page rather than by somebody opening it. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 22:37:30 +02:00
nexxo	e376b571be	Read the support mailbox into the console ... No, not an API token: mailcow's API administers domains and mailboxes — it does not read mail. Reading a mailbox is IMAP whoever runs the server, so that is what this is. Host, user and folder are console settings; the password is a vault entry, like every other credential that opens something. IMAP by hand rather than a dependency. Four verbs are needed — LOGIN, SELECT, SEARCH UNSEEN, FETCH — and the parsing that follows is the real work either way. It is bounded by what the console shows: a sender, a subject, the words a person wrote, and the NAMES of anything attached. Real mail from real people arrives encoded, so it handles RFC 2047 subjects (every German subject with an umlaut in it), quoted-printable and base64 bodies, Windows charsets, and multipart — text wins over HTML, because a console is not a mail client and the words are in the text part. A message it cannot make sense of is skipped and logged, never guessed at: a garbled question in front of an operator is worse than one they go and read in the mailbox, where it still is. ATTACHMENTS ARE NOT STORED. Only their names and sizes, so an operator knows something was attached and can go and look if it matters. Keeping whatever a stranger chooses to send would make this application a malware store with a web interface in front of it. Whose a mail is, is decided by the sender's ADDRESS and by nothing else — not by a name in the subject, not by anything in the body. A mail is easy to write and this decision attaches a stranger's words to a real customer's file; there is a test that forges the name and the subject and still gets nothing. An address nobody recognises stays unassigned, shown FIRST and never hidden: that is a new enquiry, or a customer writing from their private account, and it is the mail that must not be missed. An operator can place it by hand from the same row. Nothing is deleted on the mail server, ever. Messages are flagged seen once the row is safely written — and only then, because flagging first and failing after would lose the message with no second copy anywhere. Filing one away is this console's own state; the mailbox is untouched. Two fixes on the way past: the customer page printed "customers.status.active" and "support.status.open" — a lang key with no file behind it renders as itself and Laravel says nothing — and the same page is now covered by a test proving each list is scoped to the customer in the URL, which was reported as "unterhalb steht immer das selbe". Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 21:41:29 +02:00
nexxo	0e25fe88d4	Keep a register of what was sent, and answer the customer from here ... Three complaints, one shape: the console knew things and could not act on them, so the work happened somewhere else and left no trace. The header said "4 Hinweis(e)" and led nowhere. Whoever read it had to know that the list was a card further down the same page, and then go looking for the host or the failed run by hand. The count is a link now, every notice carries the page that shows the thing it is about, and the plural is a word rather than a bracket. Nothing recorded what this installation had sent. "Hat der Kunde die Zugangsdaten je bekommen, und wann?" was answered on the mail server — a different machine, a different program, and nothing an operator can put in front of somebody who says nothing ever arrived. Every mail now writes a row: when, to whom, which mailable, and the customer it belongs to. Written from MessageSent, so a row means the transport accepted it; that is the strongest thing an application can honestly claim, and a column called "delivered" would be pretending otherwise. Verification and reset mails are left out on purpose — they go to unconfirmed addresses and anybody who can type into a form can send them, so recording them would hand the register to whoever wants to fill it. And the customer list was the end of the road. There is a page behind it now: what they bought, what they asked in their own words, what we sent them, and a box to write the next message. It goes out from the support mailbox and is recorded on the way — with its body, because an operator typed it and "what exactly did I write to them in March" is a question the mail server's log cannot answer either. Answering a request from here closes it, which is the reason to answer from here at all: answering from a mail client leaves it open for ever, because nothing tells it otherwise. Found on the way, by a test that sent a real mail rather than asserting it was queued: resources/views/mail/reset-password.blade.php was missing its closing </x-mail.layout>. The component's contents were never terminated, the layout's own @if ran off the end of the file, and the mail raised a Blade syntax error instead of rendering. Password reset has therefore never delivered a link since it was built. Closed, plus a test that renders it and one that counts opening against closing tags across every mail view. Reading INCOMING mail in the console is not in this: it needs the mailbox polled over IMAP, which is a credential and a dependency. Requests filed through the portal appear here in full; a customer who writes by mail instead still has to be read in the mail client. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 21:02:36 +02:00