A cancelled subscription still reported an upgrade as allowed and priced it, so
a caller trusting that would have provisioned and billed a customer who had
already left. And any term string other than the two we support was silently
priced monthly while keeping the unknown value — a subscription whose price and
billing period disagree. Both are refused now.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
With grandfathered prices the comparison inverts: a business plan bought when
it cost less than today's team plan would have treated a move to team as an
upgrade — charged immediately, while the customer loses resources. The plan's
rank is frozen with the rest of the snapshot and decides the direction; prices
only decide the amount.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
The plan catalogue describes what we sell today; a customer who signed up last
year bought last year's terms. Every commercially relevant condition — price,
quotas, seats, the hardware behind the plan — is now frozen onto a subscription
at signup, and the model refuses to let any of it be rewritten afterwards. A
price rise applies to new subscriptions and cannot reach back into an existing
contract.
PlanChange holds the two rules, computed against the frozen price rather than
today's catalogue:
- Upgrading is immediate and pro rata: the new plan for the days left in the
paid term, minus what the old plan was worth over those same days. On the
last day of a month that is one day's difference, not a month's.
- Downgrading waits for the end of the term. A yearly customer bought a year
and can move down when it is up; a month is a month. A mid-term downgrade is
a goodwill decision, not a self-service button, and its credit covers only
the unused part of the difference.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
nexxo