14 Commits (6d7c2bdf351554be7a4287755c8709104ee963d2)

Author	SHA1	Message	Date
nexxo	6d7c2bdf35	Ask whether they are a consumer, and let one change their mind ... Three things the product owed its customers and did not have. **Who is on the other side.** There was no consumer/business flag anywhere, and `vat_id` was standing in for one — which it cannot: a business without a VAT number is an ordinary small business, and a consumer with one does not exist. It is asked at sign-up now, correctable in the portal, and NULL where nobody has been asked. Unknown is read as CONSUMER everywhere it decides a right, because that mistake costs us a refund while the other one takes a statutory right away from somebody who has it. Reverse charge asks the recorded type instead of the number: an explicit consumer is charged the domestic rate whatever `vat_id` says — previously they were not, and anyone could zero their own VAT by getting a number verified. An unrecorded type still falls back to the verified number, so no contract that is already running changes rate. **The fourteen-day right of withdrawal** (FAGG, §312g BGB), for consumers only, at every door: the window is stamped on the contract when it is concluded, the customer exercises it from the portal, an operator records one that arrived by telephone or post, and both go through one action that refuses a business customer on the server rather than by hiding a card. The money follows the paperwork rather than being computed beside it. The invoice is cancelled by a Storno with its own gapless number — nothing is ever edited or deleted — a new invoice states the pro-rata value of the service actually delivered (FAGG §16, by days over the term paid for), and the refund is exactly the difference between the two documents. Where the consumer never expressly asked for the service to begin at once, they owe nothing and the whole amount goes back. `StripeClient::refund()` is new, keyed so a retry cannot send the money twice. The service ends through EndInstanceService and the `cancellation_scheduled` machinery that was already there. **The cancel button for modules.** BookAddon::cancelAtPeriodEnd() had no caller in the interface at all, so a customer could book a recurring charge in two clicks and had no way to stop it. It is on the module card now, with the date it runs until and a way back while the cancellation is still pending — and putting a module back settles nothing, because the term it was cancelled for was paid for in advance. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 21:06:06 +02:00
nexxo	5b63fdb86c	Deliver the storage a customer actually buys ... A booked storage pack was a row in `subscription_addons` and nothing else: priced, frozen, charged every month, and delivered nowhere. Nextcloud's quota came from `instances.quota_gb`, which is the package alone; the disk was sized for the package alone; and on the one occasion a disk did grow — a plan upgrade — the guest never saw it, because nothing stretched the partition or the filesystem over the new space. One authority for the allowance. StorageAllowance adds the package and the booked packs, and everything that needs the figure asks it: the quota step, the downgrade check, the portal, the console, the repair command. It is DERIVED rather than stored — a column would have to be rewritten by booking, cancelling, granting, a grant expiring and a plan change, and the day one of those paths forgot it would be silently wrong in whichever direction costs somebody money. `quota_applied_gb` keeps its own meaning: what the guest was last actually told, which is how a machine with the allowance enforced is told from one where the figure has only ever been a row in our database. Buying it delivers it. BookAddon asks ApplyStorageAllowance for a run on booking AND on cancellation; the new `storage` pipeline grows the virtual disk to the allowance plus the package's own overhead (read off the package — 20/40/50/100 GB on the four catalogue packages — never a ratio invented here), then GrowGuestFilesystem makes the guest see it, then the quota is applied. No cold boot is involved: the data disk is scsi0 and Proxmox's resize on a running guest is a qemu block_resize, so the capacity reaches the guest while it runs. The new step rescans, growparts and grows the filesystem with the tool its type actually needs — ext2/3/4, xfs, btrfs — and fails loudly on one it does not know rather than handing it to resize2fs and hoping. Idempotent end to end: NOCHANGE from growpart is not a failure, and every tool here exits 0 when there is nothing left to grow. The same step now runs in the plan-change pipeline, where an upgrade used to stop one step short of the customer. A downgrade blocked by data gets a way out. The block stays — it is correct — but the check now measures against the target package PLUS the packs the customer already owns, and reports the numbers behind the refusal: what is stored, what would be allowed, how much has to go, and how many packs would cover it instead. The portal offers both routes: book exactly those packs (confirmed in a modal, R23), or delete data and have the fill level measured on demand rather than waiting for the nightly sampler. That reading is taken by DiskUsageProbe, which CollectInstanceTraffic now uses too, so there is one notion of "how full is it" and not two. A plan change keeps booked packs. They were paid for separately and have nothing to do with which package the customer is on; the new package's disk and quota are sized with them included. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 19:13:10 +02:00
nexxo	8f2252e81b	Book a downgrade for a date that cannot move, and sell a module once ... Two ways of charging a customer for something they did not get. A downgrade was due when `subscriptions.current_period_end` said so, and Stripe pushes that column forward on every renewal. So a downgrade booked in March was deferred to the end of April by April's renewal, and to the end of May by May's — each time by a whole term, and each time the customer was billed again for the package they had asked to leave. The due date was being re-derived from a moving target on every scheduler tick. It is decided once now, at the moment the customer decides, and stamped onto the contract: `pending_plan` and `pending_effective_at`, the two columns that have been in the schema since the first migration and were written by nothing at all. The shop stamps them, PlanChange reads them instead of the period end when a move is already booked, and clupilot:apply-due-plan-changes finds contracts by the stamped date rather than orders by a date it recomputes. The order stays what it always was — the customer's own record of the request, what the cart shows them and what they remove to change their mind — so it is still consumed with the change, and removing it unbooks the change. What it no longer does is decide when. A second downgrade replaces the first rather than queueing behind it; an upgrade clears one, or it would come due months later and undo the bigger package; a contract cancelled before the date takes the booking with it; and a customer with no contract can no longer place a downgrade at all, which was accepted before and could never be carried out. A booked change is now visible where the contract is read: on the plan card in the portal, because the cart entry disappears when it is paid for and the booking does not, and on the customer row in the console, because that is where an operator answers "what is this customer on". The second defect is the same money in one step: BookAddon guarded duplicates per ORDER — the unique index on (order_id, addon_key) — so two orders for the same module on one contract both went through. A stale tab or a double click bought priority support twice. But storage is deliberately sold in packs, and AddonCatalogue sums the quantities for exactly that reason, so "refuse the second" is only right for some of them. Which is which is declared beside each price in config/provisioning.php (`sold_as`), because it is a commercial decision about each module and not something to infer from a key: storage is a quantity; off-site backups are on or off, support is prioritised or it is not, Collabora Pro is one licence, and a machine answers to one own domain. An undeclared module counts as an entitlement — the cheaper of the two mistakes — and a test refuses to let one ship undeclared. Enforced in the action, where the portal, the console's grant screen and a webhook all pass, with the sentence the customer is shown rather than a developer's. A retried webhook for the SAME order still gets its one booking back; that is one purchase arriving twice, not two purchases. The portal stops offering what would be refused — booked, or already waiting in the cart — and goes on offering the pack. What is missing is on the Stripe side and is not invented here: nothing moves the subscription's item onto the new Price, so the renewal after a plan change still bills the old plan at Stripe. StripeClient only creates and archives catalogue objects, and swapping a price also needs the subscription ITEM id, which nothing stores. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 17:51:37 +02:00
nexxo	b3651a14be	Decide who may have their own domain, and decide it in one place ... The domain page shipped with no access control at all: the `custom_domain` plan feature was checked nowhere in the codebase, and every customer on every package could point a domain at their instance. This is the owner's rule, built as one authority that everything else asks. Start impossible — not bookable, not upgradable, not offered Team optional, via the `custom_domain` module Business included, because the plan version carries the feature Enterprise included, likewise App\Services\Billing\CustomDomainAccess answers all of it: may this contract use one, may it book the module, why not in words a customer can be shown, what a downgrade would do to a domain they have, and — after a change lands — making the state match. Read against the FROZEN plan version, never today's catalogue, so a feature added to a package later cannot reach into a contract signed before it. Which packages cannot have one at all is an explicit list in config/provisioning.php, beside the module's price. The catalogue cannot answer it: plan versions model what a package HAS, and nothing models what a package may BUY. Both available proxies are dishonest — "the lowest tier on sale" hands the right to a grandfathered Start customer the day the owner stops selling Start or adds something cheaper below it, and reading it off `branding` would sell a domain to anyone allowed to upload a logo. The config comment says so. Enforced where it can be enforced today: - BookAddon refuses the module, with the sentence the customer is shown. GrantAddon now writes its synthetic order inside the transaction, so a refusal cannot leave a paid order for a module nobody got. - The portal drops the card where it cannot be booked and shows it as included where the package carries it — no price, no button. - Billing::purchase() re-checks, because a hidden button is markup. - DowngradeCheck reports the consequence beside the blockers, so the customer reads it above the button rather than after it: losing the domain (Team -> Start), or the choice (Business -> Team, where keeping it means booking the module). - PlanChange::settleCustomDomain() applies it once a change lands: the module stops being charged for and the instance goes back to its platform address. It clears the whole domain, not only the verified flag — clupilot:verify-domains re-reads every row that still has a domain and a token, and would switch it back on the next night. - The price sheet's own-domain row now reads dash / optional + price / included, from the same authority; the three cell states already existed and the view is unchanged. STILL TO APPLY, ONCE THIS AND THE CUSTOM-DOMAIN BRANCH MEET — one line at the top of App\Livewire\CustomDomain::mount(), which belongs to the other session and is deliberately untouched here: abort_unless(app(\App\Services\Billing\CustomDomainAccess::class)->allowsCustomer($this->customer()), 403); routes/web.php is left alone for the same reason. The mount() guard covers the route and the component both; a middleware would only repeat it. Follow-ups, named rather than built: - Nothing applies a plan change anywhere yet, so settleCustomDomain() has no caller. Whoever builds that must call it after the new contract opens, and must decide whether a booked module is carried onto the new contract — enforce() cancels the booking on the contract it is given. - Deactivation sets the state; it does not re-run provisioning. Traefik and Nextcloud's trusted_domains still name the old address until ConfigureDnsAndTls / ConfigureNextcloud run again. - App\Support\Navigation still shows the Domain tab to every customer; it can ask allowsCustomer() the same way. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 15:59:04 +02:00
nexxo	517606b4db	Split the price sheet into what everyone gets, what differs, and what costs extra ... One boolean matrix was carrying three different kinds of statement, and it made all three unreadable. Updates, backup and monitoring were a tick in every column — a comparison that compares nothing — and the same promises were repeated in a prose line under the table. They are now stated once, above it, together with the platform address in the shape a customer will actually type (ihrefirma.<zone>, from the configured zone) rather than as the phrase "eigene Subdomain", which said nothing and was modelled as though an own domain replaced it. Provisioning issues both. Support was two independent booleans on one axis, so enterprise — which carries the SLA and not the priority flag — rendered "Bevorzugter Support —" beside team's tick: the top plan looking worse than the middle one. It is one row of levels now, and a plan with neither shows Standard, because standard support is a level and not an absence. A cell had two states, so a dash meant both "you cannot have this" and "you can have this for nine euros". There are three now, and the middle one quotes AddonCatalogue — which is also how the modules we have been selling all along finally appear on the page at all. Nothing is invented: where we sell no module for a missing feature, the cell stays a dash. custom_domain joins the module list at the owner's figure so the two plans without it can be quoted a price instead of told no. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-29 15:25:20 +02:00
nexxo	c71b2c362b	Skip the invoice for a full gift, keep it out of revenue, hide its price ... IssueInvoice now rejects free-grant orders before it will consume an invoice number for them — a full gift produces no invoice at all, while a discounted grant still charges something and is invoiced exactly like an ordinary sale. Keyed on the linked subscription/add-on's own provenance, not on the amount being zero, so a genuinely fully-discounted Stripe checkout is unaffected. Revenue excludes granted contracts from MRR/ARR/ARPU and the contracts count — a gift at 0 must not drag the average down — and shows their number as its own KPI instead of folding it in, since the owner measures himself on it. The portal (Cloud, Billing) shows a granted package or module without a price at all: not "free", not struck through, just the service, so a later conversion to paid does not read as a negotiation.	2026-07-29 12:41:32 +02:00
nexxo	85fcc154b8	Measure availability, and let a customer move down again ... Availability is now counted from our own monitoring answers. Uptime Kuma knows the figure, but the REST bridge in front of it only answers "healthy, yes or no", and waiting for the bridge to grow an endpoint would have left the panel without the number indefinitely. The sync already asks on a schedule; counting the answers gives a percentage that is ours and explainable. An unanswered check is not a failed one — the counter only moves when a real answer arrived, so our monitoring going down does not become the customer's outage on the one figure they are asked to trust. An instance nobody has ever checked shows no availability rather than 100 %. The downgrade path existed nowhere. Going down is not the mirror of going up: it can ask an instance to hold more than the target plan allows. Smaller plans are now listed even when they cannot be taken, with the obstacle in the customer's own numbers — "you have 31 users, this package allows 10" — because a greyed-out button that does not name what is in the way is the thing people ring about. Storage is checked against the last real reading rather than the contractual allowance, or anyone who once bought a large plan could never leave it. The limit is re-checked in the action: a rule enforced only in markup is not enforced. And the smaller corrections from this round: - The cloud tab carried a hardcoded "B" as the instance's initial, and the PHP and MariaDB versions, which tell a tenant nothing they can act on. - "EU — Serverstandort im Angebot festgehalten" under a label already reading "Serverstandort" was two sentences saying nothing. It is the country. - Support promised a reply "binnen 4 Std." with nothing behind it. What is true everywhere else is an answer on the same working day. - The actions column appeared even when no row in the table had an action. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-27 16:41:15 +02:00
nexxo	7582df3de6	feat(billing): a proof register, and modules frozen at their booked price ... Two things the contract could not answer on its own: what happened, and what the customer's whole bill is. `subscription_records` is append-only, one row per commercial event. Flat columns for everything searched or relied on as evidence — event, customer, subscription, plan family and version, term, net/tax/gross, currency, tax rate, reverse charge, Stripe ids — PLUS a versioned JSON copy of the whole snapshot. Not JSON alone: you cannot query it, and "the amount is in there somewhere" is poor evidence. Copied, not joined, so a row still answers after the customer, the plan or the version have gone. The flat columns describe the TRANSACTION. Gross is what was actually taken; net and tax are that gross split by the rate that applied on the day. A discount lowers the taxable amount rather than creating negative VAT, and a free checkout is recorded as free instead of as paid in full. What was agreed sits beside it in the snapshot, so a charge that differs from the catalogue is preserved as a question rather than reconciled away. The register refuses to be rewritten, in bulk as well as one row at a time — model events do not fire for `query()->update()`, which is exactly the shape a careless data fix takes. `subscription_addons` carries the owner's rule: a customer's total is their subscription plus their modules, and all of it is frozen at what was agreed. Price protection covering only the plan would let a module quietly double for someone who booked it two years ago. A module they have NOT booked is a sale still to be made, at today's price — so the catalogue is consulted only for what is not in this table. Several bookings of one module are summed rather than reduced to one arbitrary row, or the page and the bill would disagree. Concurrency: one order books one module, enforced by a unique index rather than a lookup two retries can both pass; cancellation is an atomic claim; and each booking commits with its own register entry, so a failure cannot leave a sale without evidence and a retry that finds the booking cannot skip the event. Verified in the browser: with the module raised from 29,00 € to 59,00 € in the catalogue, the customer who booked it still sees 29,00 € and a total of 208,00 €, while a new customer is quoted 59,00 €. 436 tests green. Codex review clean after seven rounds. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>	2026-07-26 13:07:34 +02:00
nexxo	76510a59a3	fix(billing): VAT follows the customer, not a global setting ... Codex was right that this could misstate real charges: an EU business with a VAT ID registered in another country is billed under reverse charge, and we were adding 20 % Austrian VAT to their total anyway. TaxTreatment resolves it from the customer's VAT ID, and the whole page — cart, plan cards, add-on cards — now states one treatment instead of contradicting itself. Explicitly NOT handled: cross-border sales to private individuals, which are taxed at the buyer's national rate under OSS. That needs a maintained rate table and a tax adviser, not a guess, so those fall back to the domestic rate — over-collecting rather than under-collecting. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>	2026-07-26 09:30:17 +02:00
nexxo	a87a4f512d	feat(billing): one plan change at a time, and every price says what it is ... Two contradicting plan upgrades sat in the cart at 799 and 399 € — no checkout could resolve which one the customer meant. Choosing another now replaces the pending one and says so; add-ons still stack, because buying 200 GB as two packs is a sensible thing to want. Every price now states net or gross and how often. The cart shows net per line with "pro Monat" or "einmalig", then subtotal, VAT and gross — and separates the monthly recurring amount from a one-off traffic top-up sharing the same cart, because those are two different commitments. The rate is configurable (CLUPILOT_TAX_PERCENT, 20 % default) since it follows the seller's country. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>	2026-07-26 09:23:49 +02:00
nexxo	d26200c74b	feat(billing): a cart you can actually read and change ... "5 purchases pending" told nobody what they had ordered and offered no way to change their mind. The billing page now lists each pending purchase by name, what it costs, when it was added, and the total — with a remove button per row behind a confirmation, like every other destructive action in the console. The wording lives on the Order model rather than in the view, so the cart, the invoice list and any later confirmation mail cannot each invent their own name for the same row. Removal is scoped to the customer's own still-pending orders, checked in the modal itself: modals are reachable without the page's guards. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>	2026-07-26 05:26:49 +02:00
nexxo	c1e81808a7	feat(traffic): meter the monthly allowance, show it, throttle instead of blocking ... Customers can now see what they have used and what is left, and the service slows down rather than stopping when the allowance is gone — a slow Nextcloud gets a top-up, a dead one gets a cancellation. - instance_traffic keeps one row per instance per month. Proxmox counters are cumulative since the VM last started, so usage is the difference between two samples, and a counter that went backwards means a restart, not a refund. - Outbound is what counts: inbound is free at our providers and egress is what Hetzner's 20 TB per server applies to. - CollectInstanceTraffic samples every 15 minutes, warns once per threshold (80/95 %) rather than on every run, and at 100 % limits the VM's NIC via Proxmox — released again as soon as the customer tops up or the month rolls over. - The dashboard gets a full-width band (it throttles the service, so it is not a tile among tiles) with the top-up offer right next to the warning. - Bytes are formatted in SI units now: allowances are computed in SI, so dividing by 1024 made a 1000 GB plan read as "931 GB". Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>	2026-07-25 23:33:47 +02:00
nexxo	e3ab3cb501	feat(portal): service framing + gradient line charts + billing button fix ... - plans gain seats + performance class; customer views show storage/seats/ performance/features, no raw vCPU/RAM (admin keeps specs) - billing: scoped wire:target + wire:key so one purchase no longer spins all - chart island: line-colour->transparent gradient for filled line datasets; MRR / backups / invoices bar charts converted to gradient line Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>	2026-07-25 14:18:08 +02:00
nexxo	515f26234e	feat(portal): billing page — current plan, upgrades, extra storage, add-ons ... New /billing page + nav; plans gained price_cents, storage_addon + addons catalogue in config. Purchases create a pending Order intent (fulfillment mocked). Dashboard storage upsell links here. DE+EN. 6 tests. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>	2026-07-25 13:36:52 +02:00