Three things the product owed its customers and did not have.
**Who is on the other side.** There was no consumer/business flag anywhere,
and `vat_id` was standing in for one — which it cannot: a business without a
VAT number is an ordinary small business, and a consumer with one does not
exist. It is asked at sign-up now, correctable in the portal, and NULL where
nobody has been asked. Unknown is read as CONSUMER everywhere it decides a
right, because that mistake costs us a refund while the other one takes a
statutory right away from somebody who has it.
Reverse charge asks the recorded type instead of the number: an explicit
consumer is charged the domestic rate whatever `vat_id` says — previously they
were not, and anyone could zero their own VAT by getting a number verified. An
unrecorded type still falls back to the verified number, so no contract that is
already running changes rate.
**The fourteen-day right of withdrawal** (FAGG, §312g BGB), for consumers only,
at every door: the window is stamped on the contract when it is concluded, the
customer exercises it from the portal, an operator records one that arrived by
telephone or post, and both go through one action that refuses a business
customer on the server rather than by hiding a card.
The money follows the paperwork rather than being computed beside it. The
invoice is cancelled by a Storno with its own gapless number — nothing is ever
edited or deleted — a new invoice states the pro-rata value of the service
actually delivered (FAGG §16, by days over the term paid for), and the refund
is exactly the difference between the two documents. Where the consumer never
expressly asked for the service to begin at once, they owe nothing and the whole
amount goes back. `StripeClient::refund()` is new, keyed so a retry cannot send
the money twice. The service ends through EndInstanceService and the
`cancellation_scheduled` machinery that was already there.
**The cancel button for modules.** BookAddon::cancelAtPeriodEnd() had no caller
in the interface at all, so a customer could book a recurring charge in two
clicks and had no way to stop it. It is on the module card now, with the date it
runs until and a way back while the cancellation is still pending — and putting
a module back settles nothing, because the term it was cancelled for was paid
for in advance.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Clicking Save made every button on the console's settings page appear to fire.
Seven `wire:loading.attr="disabled"` had no `wire:target`, and without one
Livewire applies the loading state to ANY request on the component — so one save
put all of them into their disabled state simultaneously. Each names its own
action now.
Two-factor for customers. Fortify's endpoints already existed; only the screen
was missing. Setting up requires re-entering the password first, and every
action re-checks that server-side rather than relying on the button not being on
screen — a Livewire action is reachable by anyone who can post to
/livewire/update. The confirmation marker is Laravel's own session key, so it
and the framework's password.confirm middleware mean the same thing rather than
drifting apart.
The secret never enters a Livewire property. Component state travels to the
browser and back in the snapshot; the QR image is derived from the secret, the
secret is not in it — and there is a test that says so.
The status page moves to the ROOT of its hostname: status.clupilot.com/status
says the same word twice. That needed the domain-bound `/` registered BEFORE the
landing page, because Laravel takes the first match and the landing route is
host-agnostic — so the status host would have served the marketing site.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
- customers gain profile + branding + closed_at; instances gain cancellation
fields; branding resolver (NULL -> CluPilot defaults) snapshotted into the
provisioning run context
- cancel package: term-end, irreversible, typed-confirm modal (R5)
- close account: guarded (no active package), typed-confirm modal (R5)
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
nexxo
Claude