Availability is now counted from our own monitoring answers. Uptime Kuma knows
the figure, but the REST bridge in front of it only answers "healthy, yes or
no", and waiting for the bridge to grow an endpoint would have left the panel
without the number indefinitely. The sync already asks on a schedule; counting
the answers gives a percentage that is ours and explainable.
An unanswered check is not a failed one — the counter only moves when a real
answer arrived, so our monitoring going down does not become the customer's
outage on the one figure they are asked to trust. An instance nobody has ever
checked shows no availability rather than 100 %.
The downgrade path existed nowhere. Going down is not the mirror of going up:
it can ask an instance to hold more than the target plan allows. Smaller plans
are now listed even when they cannot be taken, with the obstacle in the
customer's own numbers — "you have 31 users, this package allows 10" — because
a greyed-out button that does not name what is in the way is the thing people
ring about. Storage is checked against the last real reading rather than the
contractual allowance, or anyone who once bought a large plan could never leave
it. The limit is re-checked in the action: a rule enforced only in markup is
not enforced.
And the smaller corrections from this round:
- The cloud tab carried a hardcoded "B" as the instance's initial, and the PHP
and MariaDB versions, which tell a tenant nothing they can act on.
- "EU — Serverstandort im Angebot festgehalten" under a label already reading
"Serverstandort" was two sentences saying nothing. It is the country.
- Support promised a reply "binnen 4 Std." with nothing behind it. What is true
everywhere else is an answer on the same working day.
- The actions column appeared even when no row in the table had an action.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Plans lived in config/provisioning.php, where the owner cannot reach them and
where a plan has no history. They now live in plan_families / plan_versions /
plan_prices — a name that never moves, what the plan WAS at a point in time,
and a price per version and term with its own Stripe Price id.
- Availability is computed on every read (available_from <= now < until,
half-open, UTC) plus a per-family sales kill switch. Nothing schedules a plan
into or out of sale: a job that fails to run is a plan that silently
misbehaves.
- Overlaps crash rather than resolve. currentVersion() uses sole(), and
scheduling takes a lock on the family and rejects an overlapping window —
two versions on sale at once would decide a customer's price by row order.
- A version is frozen from publication, not from first sale, and so is its
price: a checkout is not instant, and an amount edited between the session
opening and the webhook landing would contract someone at a price they were
never quoted. Repricing publishes a new version, as Stripe requires anyway.
- Neither a published version, its price, nor a family with customers can be
deleted, and a family key cannot be renamed. All of those would null the
provenance off existing contracts.
- Subscriptions and orders record plan_version_id. A historical reference
resolved by plan NAME hands back today's terms, which is the split-brain one
level up. A checkout that carried its version is honoured even after the
window closes — they paid for what they were shown.
Switched atomically and failing closed: config('provisioning.plans') and
plan_features are gone, and nothing falls back to them. A fallback would
resurrect a plan the owner had just switched off. The seed lives in the
migration, and PlanCatalogueTest pins what the config catalogue sold as the
shadow comparison. `php artisan plans:check` reports overlaps, gaps and
missing prices before a customer finds them.
Contract-backed displays, which were reading the live catalogue:
seat limits, the cloud card, the plan card, and admin MRR — the last three now
divide a yearly contract down via Subscription::monthlyPriceCents(), since all
three label the figure per month.
Two recovery gaps closed along the way: the order now commits before the
contract is opened (so a contract failure can never erase the record of a
payment), a Stripe retry repairs a missing contract and restarts a run stranded
with no_subscription, and TickProvisioning sweeps runs left pending by a crash
rather than only running/waiting ones.
402 tests green. Codex review clean after thirteen rounds. Verified in the
browser: portal, billing and console render unchanged off the new catalogue.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
The pipeline re-resolved config('provisioning.plans') by order.plan, so the
subscription snapshot protected a customer's price but not their machine:
shrinking a plan resized an existing customer's VM on its next run. Nothing
created a subscription either, so closing this meant opening the contract at
purchase and pointing provisioning at it.
- OpenSubscription freezes the catalogue onto a subscription when a checkout
is paid; StartCustomerProvisioning calls it inside the order transaction.
- CustomerStep::plan() reads the frozen snapshot. ValidateOrder and
ReserveResources fail closed with no_subscription rather than falling back
to the catalogue, which is the bug itself.
- template_vmid joins the snapshot so a re-clone cannot pick up a blueprint
published after the sale. Deliberately outside FROZEN: it is how we build
the machine, not a term the customer is owed, and a dead template must be
replaceable without cancelling a contract.
- TrafficMeter reads the allowance off the contract too — cutting a plan's
traffic was otherwise enough to start throttling someone who bought more.
- The migration backfills contracts for orders that already bought something,
reconstructed from what was actually delivered where an instance exists,
and adopts an existing order-less contract instead of opening a second.
Orders paid in a currency the catalogue cannot price get none, matching the
checkout path.
price_cents stays the catalogue's NET price, which is what PlanChange
prorates against — not Order::amount_cents, which holds Stripe's GROSS total.
Reconciling the two belongs to the proof register and Stripe (phases 4/5).
Also pins STRIPE_WEBHOOK_SECRET blank in phpunit.xml: the operator's real
secret was reaching the suite from .env and rejecting every unsigned test
payload, which is why 7 webhook tests failed before any of this.
Verified in the browser: with team traffic cut from 3000 to 500 GB in the
catalogue, the customer's portal still shows 3 TB.
373 tests green. Codex review clean after three rounds.
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
Defaulting missing netin/netout to zero reset the baseline, so the next real
sample added the entire cumulative counter again — a customer throttled for
traffic that was counted twice. Such a sample is skipped and logged now.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Tying the release to the creation of the new month's row meant a single failed
call was never retried: the row exists from then on, and the current period
looks unthrottled, so nothing could detect the stale NIC limit. A customer would
have stayed slow for a whole month they had paid for. Checked on every sample
now, with a test that makes the first release fail.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Two from Codex:
- A throttled instance kept its NIC limit into the new month: the new period
row starts unthrottled, so neither branch of enforce() fired and nothing ever
took the limit off. A customer would have stayed slow through a month they
had already paid for.
- PublicSiteGate exempted livewire/* wholesale. That endpoint is shared by the
console and the portal, so a signed-in customer could keep driving portal
components — billing included — while the portal was supposed to be offline.
Operators pass the normal check anyway, which is all the console needed.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Customers can now see what they have used and what is left, and the service
slows down rather than stopping when the allowance is gone — a slow Nextcloud
gets a top-up, a dead one gets a cancellation.
- instance_traffic keeps one row per instance per month. Proxmox counters are
cumulative since the VM last started, so usage is the difference between two
samples, and a counter that went backwards means a restart, not a refund.
- Outbound is what counts: inbound is free at our providers and egress is what
Hetzner's 20 TB per server applies to.
- CollectInstanceTraffic samples every 15 minutes, warns once per threshold
(80/95 %) rather than on every run, and at 100 % limits the VM's NIC via
Proxmox — released again as soon as the customer tops up or the month rolls
over.
- The dashboard gets a full-width band (it throttles the service, so it is not
a tile among tiles) with the top-up offer right next to the warning.
- Bytes are formatted in SI units now: allowances are computed in SI, so
dividing by 1024 made a 1000 GB plan read as "931 GB".
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
nexxo