'Your order :number', 'mail_heading' => 'Order confirmed', 'mail_preheader' => ':label — payment received.', 'mail_greeting' => 'Hello :name,', 'mail_intro' => 'thank you for your order. The payment has arrived and we are setting your environment up.', 'field_product' => 'Product', 'field_location' => 'Location', 'field_number' => 'Order number', 'field_amount' => 'Amount', // Deliberately without a time: provisioning takes as long as it takes, and // a promised minute that slips is worse than no promise at all. 'mail_next' => 'You will get a second message with the address of your cloud once it is running. Nothing to do until then.', 'mail_action' => 'View your invoices', // No "just reply": a reply lands in the billing mailbox rather than in // the queue somebody actually works through. 'mail_help' => 'Something not right? Raise it through support in your portal — it lands in the queue there instead of getting lost.', ];