58 lines
1.4 KiB
PHP
58 lines
1.4 KiB
PHP
<?php
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namespace App\Models;
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use Illuminate\Database\Eloquent\Concerns\HasUuids;
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use Illuminate\Database\Eloquent\Factories\HasFactory;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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/**
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* One question from a customer, and what became of it.
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*/
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class SupportRequest extends Model
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{
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use HasFactory;
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use HasUuids;
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/** What a customer can pick. Kept short: a long list is a form nobody finishes. */
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public const CATEGORIES = ['technical', 'billing', 'account', 'other'];
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/** Anything not in here is still open as far as the customer is concerned. */
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public const CLOSED = ['answered', 'closed'];
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protected $fillable = [
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'customer_id', 'instance_id', 'subject', 'category', 'body', 'status', 'reported_by', 'answered_at',
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];
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protected function casts(): array
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{
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return ['answered_at' => 'datetime'];
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}
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public function uniqueIds(): array
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{
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return ['uuid'];
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}
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public function getRouteKeyName(): string
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{
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return 'uuid';
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}
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public function customer(): BelongsTo
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{
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return $this->belongsTo(Customer::class);
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}
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public function instance(): BelongsTo
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{
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return $this->belongsTo(Instance::class);
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}
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public function isOpen(): bool
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{
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return ! in_array($this->status, self::CLOSED, true);
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}
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}
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