CluPilotCloud/app/Console/Commands
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Read the support mailbox into the console
No, not an API token: mailcow's API administers domains and mailboxes —
it does not read mail. Reading a mailbox is IMAP whoever runs the server,
so that is what this is. Host, user and folder are console settings; the
password is a vault entry, like every other credential that opens
something.

IMAP by hand rather than a dependency. Four verbs are needed — LOGIN,
SELECT, SEARCH UNSEEN, FETCH — and the parsing that follows is the real
work either way. It is bounded by what the console shows: a sender, a
subject, the words a person wrote, and the NAMES of anything attached.
Real mail from real people arrives encoded, so it handles RFC 2047
subjects (every German subject with an umlaut in it), quoted-printable
and base64 bodies, Windows charsets, and multipart — text wins over HTML,
because a console is not a mail client and the words are in the text
part. A message it cannot make sense of is skipped and logged, never
guessed at: a garbled question in front of an operator is worse than one
they go and read in the mailbox, where it still is.

ATTACHMENTS ARE NOT STORED. Only their names and sizes, so an operator
knows something was attached and can go and look if it matters. Keeping
whatever a stranger chooses to send would make this application a malware
store with a web interface in front of it.

Whose a mail is, is decided by the sender's ADDRESS and by nothing else —
not by a name in the subject, not by anything in the body. A mail is easy
to write and this decision attaches a stranger's words to a real
customer's file; there is a test that forges the name and the subject and
still gets nothing. An address nobody recognises stays unassigned, shown
FIRST and never hidden: that is a new enquiry, or a customer writing from
their private account, and it is the mail that must not be missed. An
operator can place it by hand from the same row.

Nothing is deleted on the mail server, ever. Messages are flagged seen
once the row is safely written — and only then, because flagging first
and failing after would lose the message with no second copy anywhere.
Filing one away is this console's own state; the mailbox is untouched.

Two fixes on the way past: the customer page printed
"customers.status.active" and "support.status.open" — a lang key with no
file behind it renders as itself and Laravel says nothing — and the same
page is now covered by a test proving each list is scoped to the customer
in the URL, which was reported as "unterhalb steht immer das selbe".

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2026-07-29 21:41:29 +02:00
..
ApplyDuePlanChanges.php Book a downgrade for a date that cannot move, and sell a module once 2026-07-29 17:51:37 +02:00
ApplyStorageQuotas.php Deliver the storage a customer actually buys 2026-07-29 19:13:10 +02:00
ArchiveUnexportedInvoices.php Let the export have as many destinations as somebody wants 2026-07-29 02:43:15 +02:00
AutoUpdate.php Update on a schedule if the owner wants one, and say where incidents go 2026-07-29 15:01:54 +02:00
CheckDnsZone.php Put customer instances on their own domain, and say which domains are ours 2026-07-29 16:03:13 +02:00
CheckPlanCatalogue.php feat(billing): the plan catalogue becomes three tables, and config stops selling 2026-07-26 12:05:56 +02:00
ConsoleAccess.php Make the private hostnames look like nothing is there, and close the way past the proxy 2026-07-27 11:26:48 +02:00
CreateAdmin.php Check users directly for the reverse operator-identity collision, not just customers 2026-07-28 15:36:29 +02:00
EndCancelledAddons.php Bill a booked module every month, and put it on the invoice 2026-07-29 20:22:02 +02:00
EndDueServices.php Restart a machine, enforce the quota that was sold, end a route that ended 2026-07-29 18:28:28 +02:00
FetchInboundMail.php Read the support mailbox into the console 2026-07-29 21:41:29 +02:00
PruneExportFolders.php Let a destination say how it is laid out and how long anything stays 2026-07-29 03:08:27 +02:00
PruneHostDns.php Move host DNS names off the public zone into vpn-dns's internal hostsdir 2026-07-28 23:44:31 +02:00
SampleServiceStatus.php Rebuild the status page as a status page 2026-07-29 12:45:18 +02:00
SyncStripeCatalogue.php Bill a booked module every month, and put it on the invoice 2026-07-29 20:22:02 +02:00
SyncStripeSubscriptions.php Bill a booked module every month, and put it on the invoice 2026-07-29 20:22:02 +02:00
VerifyCustomDomains.php Serve the custom domain, not just announce it 2026-07-29 16:44:52 +02:00