CluPilotCloud/app/Models
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Read the support mailbox into the console
No, not an API token: mailcow's API administers domains and mailboxes —
it does not read mail. Reading a mailbox is IMAP whoever runs the server,
so that is what this is. Host, user and folder are console settings; the
password is a vault entry, like every other credential that opens
something.

IMAP by hand rather than a dependency. Four verbs are needed — LOGIN,
SELECT, SEARCH UNSEEN, FETCH — and the parsing that follows is the real
work either way. It is bounded by what the console shows: a sender, a
subject, the words a person wrote, and the NAMES of anything attached.
Real mail from real people arrives encoded, so it handles RFC 2047
subjects (every German subject with an umlaut in it), quoted-printable
and base64 bodies, Windows charsets, and multipart — text wins over HTML,
because a console is not a mail client and the words are in the text
part. A message it cannot make sense of is skipped and logged, never
guessed at: a garbled question in front of an operator is worse than one
they go and read in the mailbox, where it still is.

ATTACHMENTS ARE NOT STORED. Only their names and sizes, so an operator
knows something was attached and can go and look if it matters. Keeping
whatever a stranger chooses to send would make this application a malware
store with a web interface in front of it.

Whose a mail is, is decided by the sender's ADDRESS and by nothing else —
not by a name in the subject, not by anything in the body. A mail is easy
to write and this decision attaches a stranger's words to a real
customer's file; there is a test that forges the name and the subject and
still gets nothing. An address nobody recognises stays unassigned, shown
FIRST and never hidden: that is a new enquiry, or a customer writing from
their private account, and it is the mail that must not be missed. An
operator can place it by hand from the same row.

Nothing is deleted on the mail server, ever. Messages are flagged seen
once the row is safely written — and only then, because flagging first
and failing after would lose the message with no second copy anywhere.
Filing one away is this console's own state; the mailbox is untouched.

Two fixes on the way past: the customer page printed
"customers.status.active" and "support.status.open" — a lang key with no
file behind it renders as itself and Laravel says nothing — and the same
page is now covered by a test proving each list is scoped to the customer
in the URL, which was reported as "unterhalb steht immer das selbe".

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
2026-07-29 21:41:29 +02:00
..
Builders feat(billing): a proof register, and modules frozen at their booked price 2026-07-26 13:07:34 +02:00
Concerns feat(engine): core provisioning data model + hosts 2026-07-25 09:49:43 +02:00
Backup.php feat(engine-b): customer domain models + migrations 2026-07-25 11:38:01 +02:00
Customer.php Ask whether they are a consumer, and let one change their mind 2026-07-29 21:06:06 +02:00
Datacenter.php Let a datacenter code be corrected while nothing depends on it, and say which building 2026-07-28 22:25:21 +02:00
DnsRecord.php feat(engine-b): customer domain models + migrations 2026-07-25 11:38:01 +02:00
ExportTarget.php Let a destination say how it is laid out and how long anything stays 2026-07-29 03:08:27 +02:00
Host.php Take the order, park it, and say when it will be delivered 2026-07-29 18:50:46 +02:00
InboundMail.php Read the support mailbox into the console 2026-07-29 21:41:29 +02:00
Incident.php Rebuild the status page as a status page 2026-07-29 12:45:18 +02:00
IncidentUpdate.php Rebuild the status page as a status page 2026-07-29 12:45:18 +02:00
Instance.php Deliver the storage a customer actually buys 2026-07-29 19:13:10 +02:00
InstanceMetric.php Measure availability, and let a customer move down again 2026-07-27 16:41:15 +02:00
InstanceTraffic.php feat(traffic): meter the monthly allowance, show it, throttle instead of blocking 2026-07-25 23:33:47 +02:00
Invoice.php Invoice every renewal, and tell Stripe when the package changes 2026-07-29 19:35:15 +02:00
InvoiceExport.php Let the export have as many destinations as somebody wants 2026-07-29 02:43:15 +02:00
InvoiceSeries.php Lay the foundation for self-issued invoices: series, numbers, frozen documents 2026-07-29 00:57:06 +02:00
LoginSession.php Recognise the devices an account signs in from, and warn about a new one 2026-07-28 23:28:34 +02:00
Mailbox.php Clear every mailbox's verification when the shared server config changes 2026-07-28 06:36:06 +02:00
MaintenanceNotification.php fix(admin): in-flight claim (claimed_at) for exactly-once maintenance send; scope permission rollback 2026-07-25 16:38:44 +02:00
MaintenanceWindow.php fix(portal): scope the per-instance maintenance badge to that instance's host 2026-07-25 19:12:33 +02:00
MonitoringTarget.php Move the console off /admin, give the status page its own address, and measure monitoring 2026-07-27 06:05:40 +02:00
OnboardingTask.php feat(engine-b): customer domain models + migrations 2026-07-25 11:38:01 +02:00
Operator.php Give the people who run CluPilot a table of their own 2026-07-28 09:20:54 +02:00
Order.php Ask whether they are a consumer, and let one change their mind 2026-07-29 21:06:06 +02:00
PlanFamily.php Let the owner mark one plan as recommended, from the console 2026-07-29 14:22:22 +02:00
PlanPrice.php feat(billing): the plan catalogue becomes three tables, and config stops selling 2026-07-26 12:05:56 +02:00
PlanVersion.php feat(billing): the plan catalogue becomes three tables, and config stops selling 2026-07-26 12:05:56 +02:00
ProvisioningRun.php feat(engine): core provisioning data model + hosts 2026-07-25 09:49:43 +02:00
ProvisioningStepEvent.php feat(engine): core provisioning data model + hosts 2026-07-25 09:49:43 +02:00
RunResource.php feat(engine): core provisioning data model + hosts 2026-07-25 09:49:43 +02:00
Seat.php feat(portal): settings page — company profile, branding (logo+colors), cancel package, close account 2026-07-25 14:36:52 +02:00
SentMail.php Keep a register of what was sent, and answer the customer from here 2026-07-29 21:02:36 +02:00
StatusDay.php Rebuild the status page as a status page 2026-07-29 12:45:18 +02:00
StripeAddonPrice.php Bill a booked module every month, and put it on the invoice 2026-07-29 20:22:02 +02:00
StripePendingEvent.php feat(billing): Stripe owns the billing cycle, we own capability 2026-07-26 13:36:28 +02:00
Subscription.php Ask whether they are a consumer, and let one change their mind 2026-07-29 21:06:06 +02:00
SubscriptionAddon.php Bill a booked module every month, and put it on the invoice 2026-07-29 20:22:02 +02:00
SubscriptionRecord.php Ask whether they are a consumer, and let one change their mind 2026-07-29 21:06:06 +02:00
SupportRequest.php Editing in modals, an update button that is not gated on a stale reading, and a support page that is real 2026-07-27 17:55:49 +02:00
User.php Give people a way back in, and put the URL in English 2026-07-29 16:50:29 +02:00
UserDevice.php Repair two comment blocks the admin-hosts edit ran together 2026-07-28 23:20:43 +02:00
VpnPeer.php Move the console's identity out of the customer table 2026-07-28 10:31:43 +02:00